NICE
Enterprise UX Design
Cleaner workflows for complex teams.
2023
Not all design needs to announce itself. Some of it is meant to stay out of the way- especially when it’s powering enterprise software that thousands of agents rely on to do their jobs. At NICE, I was brought in to rethink a handful of critical internal workflows used by both agents and administrators to manage shift schedules. The flows were dense, unclear, and easily misread. My role was to bring clarity to something most people wished they didn’t have to think about. This was quiet work. But it mattered.
SERVICES
UX/Product Design
Project Overview
Translate multi-step backend processes into clean, usable UI flows • Streamline agent and admin scheduling interactions • Reduce friction and ambiguity in shift-trade and confirmation actions • Bring visual hierarchy and functional clarity to dense, table-based layouts
Simplified the shift-trading and schedule-management flows for NICE Systems- turning dense, repetitive enterprise interactions into clear, confident user actions.
Collaborating with Blanc 4, I embarked on a journey to redefine their brand identity. This project required a meticulous approach to design, ensuring every element—from the logo to the marketing collateral—was crafted to align with the company's vision. My tasks included conceptualizing and designing the new brand identity, developing comprehensive brand guidelines, and creating various marketing materials to support the rebranding efforts. Working closely with Blanc 4’s marketing and leadership teams, we aimed to create a brand that stands out in the competitive tech landscape. The result was a dynamic and contemporary identity that captures the essence of Blanc 4’s innovative spirit.
Approach
Presenting logo directions to the marketing team
The challenge of rebranding a well-established tech giant required a blend of strategic thinking and creative design. My approach combined these elements to create a brand identity that is both fresh and enduring.
I rebuilt three key flows- requesting a shift change, trading with another agent, and sending schedule reminders. Each was stripped down, reorganized, and rebuilt with clarity and intention. Admins and agents didn’t need new features. They needed the existing ones to make sense.
Process
I broke every interaction down into its essential states: start, action, feedback, confirmation. Where the system was unclear, I clarified. Where the UI felt heavy, I removed friction. Where colors had no meaning, I gave them one. This was design as translation.
This was system-level UX repair. No new branding, no major overhaul- just a deep, precise rewrite of how people move through high-frequency tasks.
When people use enterprise software all day, the interface becomes their environment. I wanted this one to feel steady, predictable, and unburdened- something that guides without needing to shout.
Final Design
When people use enterprise software all day, the interface becomes their environment. I wanted this one to feel steady, predictable, and unburdened- something that guides without needing to shout.
The final designs replaced ambiguity with clear actions and system feedback. Color-coded statuses, simplified dropdowns, and logical sequencing made the workflows feel quieter, faster, and more human.
Product Images
This wasn’t a headline project. It was the kind of work that only gets noticed when it’s missing. But that’s the point. I believe good design often doesn’t demand attention- it earns trust by getting out of the way.
Achievements
• Streamlined three core workflows used across internal departments • Brought visibility and structure to high-friction shift actions • Designs adopted as internal reference for future tool updates
The redesigned workflows led to a 32% reduction in task completion time, simplifying navigation across complex admin and agent screens. Internal teams adopted the new flows rapidly, with an 88% rollout rate within the first quarter- proof that thoughtful UX can drive real operational momentum, even in enterprise systems.
Task Completion Speed
UX Adoption
